![]() ![]() Are your representatives skilled at facilitating speedy resolutions? Is a lack of call center queueing technology preventing calls from being properly routed? Is the call queue backup leaving agents frustrated or causing poor morale? ![]() It would also be prudent for call center managers to look at agent performance and training. Shorter hold times can result in reduced waiting times and costs, which can make your call center more profitable. That’s the primary reason to take a good look at the technology and tools that are designed to help you manage the call center and its agents. One way to improve queue call management is to shorten queue times and improve the caller experience. These caller experiences can lead to customer defection and low customer service scores (CSAT) or complaints. Or worse, it makes customers feel like their time is not valued. Now you know how to use queue or que in a sentence, why not take it to the next level and find out more about Queue Management Systems.When making a customer service call, there's no way around the fact that customer waits of any type in call center queues for extended lengths of time can be frustrating. He took his cue to leave.” Learn about Queue Management Software tools “The shopping assistant asked everyone to queue up near the counter.” QueĪn abbreviation for Quebec or the Spanish for “what?” Cue Recapping the que vs queue vs cue debacleĪdmittedly, that’s a lot of queuing for one day so to wrap things up, we’ll leave you with this roundup: Queue For example, you might give a friend a cue or a look to discreetly and wordlessly tell them to stop speaking.īottom line, cue and queue aren’t interchangeable words either. Essentially, a cue is usually a signal to do something. To be clear, although they sound the same, they have entirely different meanings. Cue vs queueĪnother common point of confusion is the difference between cue and queue. If you want to use the traditionally American spelling, it’s queuing. Fortunately, this isn’t wrong per se–it’s just the British English way of spelling the word. However, things can get complicated again if you’re trying to use the -ing suffix.įor example, you may be understandably tempted to write something like, “I’ve been queueing at the bank for a long time”. How do you spell “queue”?īy now, you likely already know how to spell queue (q-u-e-u-e) when you’re describing a line of people waiting in line. Que is a homophone, meaning that it’s a word that sounds like many other words, even though the spelling is different. That said, these likely aren’t the words you’re looking for unless you’re trying to showcase your world knowledge. Qué, however, is the Spanish word for “what”. It’s easy to see how we reached the phrase “queueing in line” then, although “queueing in tail” would admittedly have been more fun. The word queue originates from the Old French word cue, coe or queue, translating as “tail”. (“Louise waited in a virtual queue to speak to a fashion expert”). For instance, if you’re trying to talk about people waiting in line, the word is queue. Whether you should use the spelling queue or que ultimately depends on the context. So, without further ado, let’s clear a few things up. You don’t want to fall at the first hurdle because of a lousy misspelling. If you’re looking to use a queue management system in your stores, the first thing to know is whether you’re spelling queue correctly. In fact, one of them only works if you’re speaking Spanish. The bad news is that they’re not interchangeable and you need to know the difference. The good news is that all three options are real words. It’s a question almost as old as time itself–is it que or queue? Or maybe it’s cue. ![]() Implement CX Automation Drive ROI with specialized bots. ![]()
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